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Search results for “customer satisfaction”
Virtual reality in travel and hospitality – is it a fad?
07/03/2017
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6:02:31 PM
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The adoption of VR by the sector are driven by competition, heightened customer expectations and improving marketing strategies. Some flight carriers, hotels and restaurants have started applying it.
Hotels and OTAs failing to embrace the opportunity of upselling revenues
06/22/2017
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11:40:52 PM
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A report from TrustYou suggests that hotels and OTAs are not fully embracing the opportunities of upselling revenues. 80% of guests expect to be contacted by the hotel before arrival.
Dear Chinese airlines: Digital marketing works in other ways
03/07/2017
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3:21:02 PM
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Joseph Wang, Chief Commercial Officer of TravelDaily China & ChinaTravelNews, discusses digital marketing trends for China’s airline industry.
Key to being customer-centric: Count on cloud + data + API
03/07/2017
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8:57:27 AM
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A guest or a consumer doesn’t differentiate between “experiences” coming from a retail brand or a hotel property. So hotel companies need to focus on customer-centricity in the complex world of accommodation shopping.
Data on its own isn’t enough, make it part of an organization’s culture
02/09/2017
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3:29:24 PM
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Data alone cannot provoke change - rather accessibility, acting on it, customer support, training, incentivizing employees and ending up with the development of a customer-centric culture is key, says RJ Friedlander, CEO of ReviewPro.
Ctrip CEO talks about China's travel boom, ageing threat
02/11/2017
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1:46:10 PM
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Business isn’t the only thing on Ctrip’s agenda. The company has also taken a high-profile role in talking about China’s population, travel boom and ageing problem.
Shiji acquires majority stake in guest intelligence ReviewPro for EUR 26.36 million
01/16/2017
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6:23:22 PM
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Shiji, a Chinese hotel information company partially owned by Alibaba, acquired a 79.47% stake in Spain-based hotel review company ReviewPro for EUR 26.36 million.
How to customize travel ancillaries for enhanced customer satisfaction
01/11/2015
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1:45:53 PM
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Successful customization of ancillaries leads not only to increased revenue but also higher customer satisfaction and improved overall business performance.
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